Can't find new drives

[fixem73]

I deployed and tested TrueNAS Scale 23.10.1.1 with old hard drives to get it working with a total of 8 Sata HDD's and 1 m.2 (boot drive). Everything was working really well and I was so excited. I bought 4 10TB HDDs to build a real raid but TrueNAS will not recognize them at all. I have tried everything I can think of.

I am using ASROCK Z690 Steel Legend, i5-12400, 32GB RAM,
I even used a USB dock to access and test each new drive seperately. They all work fine from there and did fdisk/mkfs while USB'ed to make sure.
I plugged to old HDDs back in they work fine.
I do not see the drives in fdisk -l no matter what I try.

 

[Etorix]

You forgot to list the drives themselves… HGST Ultrastar or WD Gold by any chance?
Do they audibly spin up when plugged onto the motherboard?
It might just be the infamous 3.3PWR issue. If so, use adapters to power the drives from 4-pin Molex rather than 15-pin SATA power—or get some tape or varnish to cover the responsible pin.

 

[fixem73]

New drives are 1-WD and 3 Hgst
the existing drives are also a mix of the two and are 6TB,20, and 14. Those are working fine.

I do hear them spinning up.

 

[fixem73]

I am using the normal data power from a new PSU.

 

[PhilD13]

You need to provide the model numbers of the new drives in question.
Did you try going to the system tab > shell in Truenas and running lsblk to see if the system sees the new drives?

Other things to consider
It still could be a pin 3 issue or a lack of enough power issue.
How are you connecting the drives into the system?
Are all the drives connected to the same HBA card or are there multiple cards
It could be that the cards are sharing a pcie bus or sharing a bus between the card slot and one of the m.2 slots and you need to set pcie slot sharing up in the bios for both cards to work properly

 

[fixem73]

Looks like it is the 3.3v issue. I used the adapter cable and 3 of the 4 came right up. Weird since these are directly plugged into SATA ports on my motherboard, not a PCIe/HBA etc. I bought this motherboard because it had 8x SATA. I am using a Gold plus 850W power supply fully modular with the capability to power 8 drives. So its odd this old issue would come up just on these drives when all other drives worked fine.

 

[PhilD13]

Good you have it sorted. It's not an old issue it's more of an issue with hardware, drives, power supplies, SATA splitters, adapters, connectors, etc. that do not follow the standards by not adhering to the SATA 3.3 industry standard specification (first published 2/2/2016). It is a issue. White label and shucked drives may also have this issue as well. If pin 3 is supplied power for some reason, then drives that adhere to the standard will power down.
Western digital has a good paper on explaining the issue with some FAQ's about the issue.

 

[Etorix]

So its odd this old issue would come up just on these drives when all other drives worked fine.

HGST (and then the WD Gold rebrands) is pretty much the only manufacturer to implement the "pin 3 power disable" feature of the SATA specification.
And all manufacturers of consumer PSU appear to read the specification as: "Pin 3 can provide 3.3V" => "Pin 3 should be powered at 3.3V".