Cannot Update - Update Server cannot be reached

[wolfkid]

I'm running TrueNAS-12.0-U2.1, and I can't seem to get the updates to work it does not even show train version on it.

this is the error it gives me
"Unable to connect to url https://update-master.ixsystems.com/TrueNAS/trains.txt: Automatic update check failed. Please check system network settings."

 

[Jailer]

The error message tells you whats wrong. Check and fix your network settings.

 

[wolfkid]

The error message tells you whats wrong. Check and fix your network settings.

Thank you. I never changed the settings on the server before it stoped working but forgot spectrum had replaced the equipment in the office. so had to change the gateway from "192.168.0.1" to "192.168.1.1" on the server

 

[Giacomo_W]

I have the same problem, but my gateway is not changed. I do not know where to look next.
The TRUENAS time is about 1 minute behind on my laptop time.
Can that be the issue?
If so, how do I fix that?

 

[wolfkid]

I have the same problem, but my gateway is not changed. I do not know where to look next.
The TRUENAS time is about 1 minute behind on my laptop time.
Can that be the issue?
If so, how do I fix that?

Has any of the equipment been changed like a router or modem. or has any extra routers been added

 

[Giacomo_W]

Has any of the equipment been changed like a router or modem. or has any extra routers been added

The equipment itself is not changed. Connected to the same port of the router.
Wat Is added on another port is a set of 3 datalink M5 AP's. Two of them are connected to the router.

In the mean time I tried to update manually, but that also is no success. Had to reset the root password on the console, but root cannot login via a browser anymore.
Something wrong with the gateway setting I guess, but I do not know what that issue can be.

I know I had better waited and fix the first problem first. But I had some time and gave it try.

I read somewhere that you can roll back the update, but cannot find that thread anymore.
Can you tell me how to do that. Then I can pick it up from there.

 

[wolfkid]

The equipment itself is not changed. Connected to the same port of the router.
Wat Is added on another port is a set of 3 datalink M5 AP's. Two of them are connected to the router.

In the mean time I tried to update manually, but that also is no success. Had to reset the root password on the console, but root cannot login via a browser anymore.
Something wrong with the gateway setting I guess, but I do not know what that issue can be.

I know I had better waited and fix the first problem first. But I had some time and gave it try.

I read somewhere that you can roll back the update, but cannot find that thread anymore.
Can you tell me how to do that. Then I can pick it up from there.

here's a quote from a user in a different thread.
"I plugged in monitor and keyboard directly into my machine.
When freenas is booted up you can select to go into console.
With the command beadm list you get a list with all available environments and you can activate the one before upgrade with beadm activate"

pulled from thread:

Problem with login after update

Hello, today i updated my Truenas from 12.0 U 2.1 to 12.0 U3. After the update i had problems with booting. Now i got that fixed but i cant log in anymore. Neither in the webinterface, nor over ssh and smb. When i try to change my password over cli, i get this error: Screenshot attached How...

www.truenas.com

 

[Giacomo_W]

This is the thread I was looking for. Thanks a lot @wolfkid.
I am going to try it and will post the results here, but that can take a while.

 

[wolfkid]

This is the thread I was looking for. Thanks a lot @wolfkid.
I am going to try it and will post the results here, but that can take a while.

Happy to help

 

[Giacomo_W]

I followed the actions as stated in the thread.
I had to add the name of the environment I wanted to reboot with in casu the name of the previous version of TrueNAS.
From there on everything was set back from TrueNAS-12.0-U3.1 to TrueNAS-12.0-U2.1.
That is now up and running and everything works accept the update.
I get the same error message as before when I click refresh:

So now I wonder what causes the system not to start the update.
I checked system network settings and these are correct to my knowledge.
Who can help me with this issue?

 

[wolfkid]

I followed the actions as stated in the thread.
I had to add the name of the environment I wanted to reboot with in casu the name of the previous version of TrueNAS.
From there on everything was set back from TrueNAS-12.0-U3.1 to TrueNAS-12.0-U2.1.
That is now up and running and everything works accept the update.
I get the same error message as before when I click refresh:
View attachment 47250
So now I wonder what causes the system not to start the update.
I checked system network settings and these are correct to my knowledge.
Who can help me with this issue?

what is your server ip and gateway ip

 

[Giacomo_W]

@wolfkid Where can I find those IP addresses? Is there a command in shell or on the console for it?
I am really a newbie and not familiar with Linux.

 

[wolfkid]

@wolfkid Where can I find those IP addresses? Is there a command in shell or on the console for it?
I am really a newbie and not familiar with Linux.

sorry it took so long to reply

 

[wolfkid]

@Giacomo_W where you able to get it going again

 

[billxsand]

I was working on a bridge and, in the process, disabled DHCP on my network card. Enabled it and the update works again.

Also in the hopes that SEO brings poor souls here, this was the cause and solution to my original problem, "Applications are not running". Good luck everybody!