SOLVED 2 brand new disks not found in Web UI

resill

Dabbler
Joined
Oct 27, 2021
Messages
11
Hi all,

I bought 2x Seagate Exos X16 12TB, which are not showing up in the Web UI, but they do in camcontrol(8):

```
# camcontrol devlist
<ST12000NM001G-2MV103 SN03> at scbus0 target 0 lun 0 (pass0,ada0)
<ST12000NM001G-2MV103 SN03> at scbus1 target 0 lun 0 (pass1,ada1)
<WDC WD60EFRX-68L0BN1 82.00A82> at scbus2 target 0 lun 0 (pass2,ada2)
<WDC WD60EFRX-68L0BN1 82.00A82> at scbus3 target 0 lun 0 (pass3,ada3)
<ST6000VN001-2BB186 SC60> at scbus4 target 0 lun 0 (pass4,ada4)
<ST6000VN001-2BB186 SC60> at scbus6 target 0 lun 0 (pass5,ada5)
```

Note the first 2 lines, which are the new 2 disks.

I've also tried `gpart create -s gpt /dev/ada0` and `gpart create -s gpt /dev/ada1`, followed by `gpart destroy -F /dev/ada0` and `gpart destroy -F /dev/ada1`, but they are still not showing up in the Web UI, even after a few reboots.
I've been referring to https://www.truenas.com/docs/core/storage/disks/diskreplace/, but I can´t select a new member disk.
They are also not showing up in http://truenas.local/ui/storage/disks.
I also ran smartctl(8) on both and found nothing wrong with the disks:

```
# smartctl -a /dev/ada0
smartctl 7.2 2020-12-30 r5155 [FreeBSD 12.2-RELEASE-p9 amd64] (local build)
Copyright (C) 2002-20, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family: Seagate Exos X16
Device Model: ST12000NM001G-2MV103
Serial Number: REDACTED
LU WWN Device Id: 5 000c50 0db9ef421
Firmware Version: SN03
User Capacity: 12,000,138,625,024 bytes [12.0 TB]
Sector Sizes: 512 bytes logical, 4096 bytes physical
Rotation Rate: 7200 rpm
Form Factor: 3.5 inches
Device is: In smartctl database [for details use: -P show]
ATA Version is: ACS-4 (minor revision not indicated)
SATA Version is: SATA 3.3, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is: Wed Oct 27 22:15:37 2021 CEST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status: (0x82) Offline data collection activity
was completed without error.
Auto Offline Data Collection: Enabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: ( 567) seconds.
Offline data collection
capabilities: (0x7b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 1) minutes.
Extended self-test routine
recommended polling time: (1106) minutes.
Conveyance self-test routine
recommended polling time: ( 2) minutes.
SCT capabilities: (0x70bd) SCT Status supported.
SCT Error Recovery Control supported.
SCT Feature Control supported.
SCT Data Table supported.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000f 100 100 044 Pre-fail Always - 3330
3 Spin_Up_Time 0x0003 097 097 000 Pre-fail Always - 0
4 Start_Stop_Count 0x0032 100 100 020 Old_age Always - 4
5 Reallocated_Sector_Ct 0x0033 100 100 010 Pre-fail Always - 0
7 Seek_Error_Rate 0x000f 100 253 045 Pre-fail Always - 1895
9 Power_On_Hours 0x0032 100 100 000 Old_age Always - 1
10 Spin_Retry_Count 0x0013 100 100 097 Pre-fail Always - 0
12 Power_Cycle_Count 0x0032 100 100 020 Old_age Always - 4
18 Head_Health 0x000b 100 100 050 Pre-fail Always - 0
187 Reported_Uncorrect 0x0032 100 100 000 Old_age Always - 0
188 Command_Timeout 0x0032 100 253 000 Old_age Always - 0
190 Airflow_Temperature_Cel 0x0022 066 051 040 Old_age Always - 34 (Min/Max 34/34)
192 Power-Off_Retract_Count 0x0032 100 100 000 Old_age Always - 1
193 Load_Cycle_Count 0x0032 100 100 000 Old_age Always - 15
194 Temperature_Celsius 0x0022 034 040 000 Old_age Always - 34 (0 23 0 0 0)
197 Current_Pending_Sector 0x0012 100 100 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0010 100 100 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x003e 200 253 000 Old_age Always - 0
200 Pressure_Limit 0x0023 100 100 001 Pre-fail Always - 0
240 Head_Flying_Hours 0x0000 100 253 000 Old_age Offline - 0h+00m+44.491s
241 Total_LBAs_Written 0x0000 100 253 000 Old_age Offline - 207
242 Total_LBAs_Read 0x0000 100 253 000 Old_age Offline - 3123

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
No self-tests have been logged. [To run self-tests, use: smartctl -t]

SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

```

I must be doing something wrong, but I've been at it for a few hours now and I can´t figure it out.
Perhaps anyone can help me out?
 

NugentS

MVP
Joined
Apr 16, 2020
Messages
2,945
Full hardware spec please
 

resill

Dabbler
Joined
Oct 27, 2021
Messages
11

resill

Dabbler
Joined
Oct 27, 2021
Messages
11
* Motherboard: MSI B450 Tomahawk Max
* 6x onboard SATA controllers, which the 2 new disks are connected to, and 2 older disks which are working fine
* SATA controller: 1X ASMedia ASM1166+JMB575 chip PCIE 3.0
* 10x SATA controllers, which only 2 older disks are connected to and are working fine with
* CPU: AMD Ryzen 5 3600 4, 2GHz AM4 35MB Cache Wraith Stealth
* Memory: Corsair Vengeance LPX 32Gb (2X16Gb) Ddr4 3200Mhz C16 XMP 2.0
* PSU: Corsair RM750x, 80 Plus Gold, 750 Watt, EU
 

resill

Dabbler
Joined
Oct 27, 2021
Messages
11
All, I'm sorry about some mistakes I made:
  • I had not posted this in the regular TrueNAS board, since I'm using TrueNAS - not legacy FreeNAS;
  • I was not running the current latest version (I was still running 12.0-U5.1, while 12.0-U6 is out);
  • Once updated to the current latest version, my disks were suddenly recognised, and I'm currently replacing 2 of my disks with the 2 new disks;
  • I also failed to see this forum doesn't parse Markdown, in which I formatted my replies, and I couldn't figure out how to edit my posts.
Thanks for trying to help. I'm also not sure how I can close this thread, but please feel free to close it. My issue has been resolved.
 

jgreco

Resident Grinch
Joined
May 29, 2011
Messages
18,681
* SATA controller: 1X ASMedia ASM1166+JMB575 chip PCIE 3.0
* 10x SATA controllers, which only 2 older disks are connected to and are working fine with

Please do not use this device. It is likely a PCIe x1 card. The SATA port multiplier is also a very bad idea, as outlined by BackBlaze -- also poorly supported on non-Windows systems. Both of these things will conspire together when there is a stressy I/O event like a scrub or resilver, and can lead to really bad things happening. It may be fine to use a two-port SATA PCIe x1 card if you can find one that's been tested to work well.
 

resill

Dabbler
Joined
Oct 27, 2021
Messages
11
Oh geez, that can't be good, thanks. Looks like I'm gonna have to buy a new motherboard then.
 

jgreco

Resident Grinch
Joined
May 29, 2011
Messages
18,681
Or just add a better card for expansion. If you really only need two ports there, there are some decent AHCI controllers out there, and for a PCIe x1 socket, you can put two drives on it without much trouble. I don't have a pointer offhand. If you think you will need more drives, use a SAS HBA, which if you buy it used, is probably LESS expensive than many AHCI cards purchased new.
 
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